DRIVER CPC MODULES

Customer & Conflict Management Driver CPC Course

Available for HGV and PCV

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Read below and learn about what this course involves, what you'll learn and the career opportunities that are available to those that complete it.

Course Description

This course is an introduction into customer service skills and how the importance of clear communication can help when dealing with customers. It also provides an understanding of the warning and danger signs of aggression and how to resolve conflict

Course aims:

  • SWOT Customer Service
  • Communication
  • Driver Presentation
  • Misunderstandings
  • Driver Presentation
  • Customer Complaints
  • Company Image
  • Conflict Management

Remote Online: - UK WIDE

You can now access Driver CPC training, using our Remote training Programs. We offer you the opportunity to train whilst self isolating, with some of the best interactive courses available today.

Why not check our reviews out, and see what other Drivers and operators think about our unique training styles.

What to bring?

You must bring either your full valid driving licence or valid driver qualification card (DQC).

Without one of these you will not be able to attend the course.

Need more information? Call: 0333 577 1236

Please Note: Remote Delivery only, you must have access to a Laptop, PC, iPad or Mac, with a Webcam

CPC DIRECT is a JAUPT Accredited Driver CPC Training Centre (AC 001954)


Professional Drivers, Distractions & Vulnerable Road Users
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